The Hashgraph Group Launches the World
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PR Newswire
4 min read
The pioneering Swiss-based Web3 technology engineering company introduces HashCare, the world’s first Distributed Ledger Technology (DLT) helpdesk for the Hedera ecosystem powered by Agentic AI.
, /PRNewswire/ — The Hashgraph Group (THG), the Swiss-based Web3 technology engineering company operating within the Hedera ecosystem has today announced the launch of HashCare – the world’s first customer-centric and enterprise-ready DLT service desk built specifically to provide technical assistance for the Hedera ecosystem.
Enterprises are often challenged with technical roadblocks, integration issues, smart contract bugs, and common developer hurdles when building solutions and decentralized applications on blockchain networks. This can disrupt business operations and cause reputational damage, with every minute of downtime resulting in lost transactions, reduced revenue, and frustrated customers. HashCare provides comprehensive, multi-tiered technical assistance for managing and supporting applications built on Hedera. Operated and managed by The Hashgraph Group out of its new Global Capability Centre (GCC), HashCare deploys its qualified Hedera-Certified engineers and leverages Agentic AI for automated ticket dispatching, reduce resolution times, autonomous triaging and classification of tickets, and intelligent real-time decision making.
HashCare offers an industry-first ITIL-compliant framework for managed services on Hedera, ensuring business continuity through resolving troubleshooting tickets in real-time for simple queries to mission-critical incidents, proactive monitoring, automated fault resolution, and guaranteed service level agreements (SLAs) with quick response times. Enterprises can select their preferred SLA coverage that meets their business needs, whether its normal business hours in a single time zone or 24/7 support across multiple time zones.
Stefan Deiss, Co-Founder & CEO at The Hashgraph Group said, “With the launch of HashCare, we are institutionalizing how businesses and developers interact with Hedera by providing a comprehensive, multi-tiered suite of support services from low-touch technical assistance to dedicated high-touch tech support. As the world’s first DLT helpdesk powered by Agentic AI, HashCare is designed to support and resolve both basic and mission-critical technical issues.”
With the integration of Agentic AI into the HashCare helpdesk, users benefit from dramatically quicker time-to-resolution rates, higher first-contact response times, reduced workload for IT departments, enhanced end-user satisfaction, 24/7 support with Agentic AI-powered system, and consistent knowledge-sharing and delivery across technical and operational interactions with Hedera network. Basic queries are handled independently without human intervention, with ticket summaries and SLA reports auto-generated.
